Claims
One Product Three Unexpected Claims
“Hair-Story” The National Consumer Commission (NCC) released an official alert in June 2024, advising consumers to stop using the affected 50 ml neutralizing shampoo sachets from Dark and Lovely Moisture Plus and Anti‑Breakage kits and return them for a full refund. According to sources they were not dangerous for most users, but could cause scalp infections…
Read MoreWhat If…You Shatter A Priceless Chair On An Overseas Holiday?
Personal Liability, Be Careful Before Sitting On Priceless Chairs Picture this. You are standing in an Italian museum, smartphone in hand, hunting for that perfect Instagram shot. The kind that makes your colleagues back in Constantia think you have got culture. There is a crystal chair glittering under the gallery lights. Hundreds of…
Read MoreWhy Do Innocent Drivers Still Pay?
Third Party Motor Claims : Fair Payouts Often Need a Fight Being involved in a car accident when you don’t have comprehensive motor insurance can be devastating enough. However, many South African motorists are completely unprepared for the harsh reality of third party insurance claims and the principle of “blame apportionment” that can leave them…
Read MoreHow To Avoid A R423m Unpaid Claim
Lewis Group’s R423 million Business Interruption claim has hit a costly procedural wall. The High Court ruled on the 20 May 2025 that the dispute must be resolved through arbitration, not litigation, as set out in the policy wording. This effectively put the court case on hold. While the insurers had already admitted liability…
Read MoreWhen ‘All Risks Insurance’ Fails: Lessons from a R800k Jewellery Theft
In a case just reported on News24, around R800,000 worth of jewellery was stolen from an overhead compartment during an international flight, revealing critical insights into personal responsibility, risk management and the nuanced world of insurance cover. The Incident During a 2022 international flight, a South African woman made a fateful decision that would…
Read MoreCar Wash Incident: How a Simple Car Wash Cost R1.3 Million
The recent case of Caroline Woodley highlights the critical importance of understanding your insurance policy, particularly when leaving your vehicle or any other valuable asset, in the custody of service providers. Whether for cleaning, repairs or storage, there are risks involved that policyholders must be aware of to avoid devastating financial consequences. Caroline…
Read MoreLate Notification May Mean No Claim
All short term insurance policies contain a clause detailing the procedure when submitting claims. In general terms this clause compels you, the Insured, to give your insurers notice, as soon as reasonably possible, of any event which may give rise to a claim. But the claim may never materialise…? In our experience a frequent reason…
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