Chadwicks Assist

Emergencies Do Not Keep Office Hours

Chadwicks Assist is an emergency support service available exclusively to Chadwicks clients. It gives you access to roadside, medical and home assistance, anytime, anywhere in South Africa.

Our office hours are Monday to Friday, 8:30am to 4:30pm (excluding Public Holidays). Outside of these hours, Chadwicks Assist is your first point of contact.

Emergency Numbers

Clarity. With Care.™

What We Cover

Your Assist Services

Roadside and Accident Assistance

Roadside and Accident Assistance

Roadside Assistance

Flat battery jump start
Flat tyre change assistance
Keys locked in vehicle
Fuel assistance
Minor roadside running repairs (electrical, coil, immobilizer etc.)
Transmission of urgent messages

Tow-in

Mechanical breakdown
Electrical breakdown
Accident damage tow to nearest approved panel beater

Additional Services

Courtesy transport for vehicle occupants
Hotel accommodation where breakdown occurs far from home
Car rental to continue your journey
Vehicle repatriation after repairs
Covers, limits and exclusions vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

Home Safe Chauffeur

Home Safe Chauffeur

A service designed to get you and your vehicle home safely. A vehicle with two drivers (where possible) will be dispatched to drive you home in your own car.

How It Works

A driver is dispatched to your location
You are driven home in your own vehicle
All drivers hold a public driver's permit

Availability

Mondays to Thursdays: 17:00 - 01:00
Fridays: 15:00 - 03:00
Saturdays: 16:00 - 02:00
Sundays: 16:00 - midnight
Covers, limits, service areas and cancellation terms vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

Home Assist

Home Assist

Emergency Repairs

In the event of a home emergency, an appropriate repairer will be arranged to address the problem at your nominated address.

Emergency plumbing
Electrical faults
Locksmith services
Glazier services

Emergency Services Notification

We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

Covers, limits and what constitutes a home emergency vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

Crime Assist

Crime Assist

A 24 hour crisis management service to assist you in the event of a hi-jacking or home invasion.

Hi-jacking

Replacement cell phone with pre-paid airtime
Temporary car hire to keep you mobile
Pre-loaded debit card if your credit card is stolen
Locksmith to assist with your locks at home
Security guard at your residence

Home Invasion

Security guard at your residence after the invasion
Hotel accommodation
Covers, limits and response terms vary per insurer and per policy. Please refer to your policy wording or contact your Chadwicks claims handler for the specific terms that apply to you.

How To Get Help

Call. Connect. Stay Safe.

Emergency Numbers

Global Choices 0861 115 530
AMI Assist 0860 264 264
MUA Assist 0861 000 682

Chadwicks Assist provides access to emergency assistance services. Costs, terms and service provider availability may vary depending on the specific circumstances and contract terms.

For claims that are non urgent or for follow up after an emergency, please visit our Claim Procedures page or contact your Chadwicks claims handler during office hours. Monday to Friday, 8:30am to 4:30pm (excluding Public Holidays).

How It Works

01
Call Chadwicks Assist any time, 24/7. Use the number that corresponds to your insurer. If you are unsure, call 0861 115 530.
02
You will be connected to the appropriate emergency support service for your situation, whether roadside, medical or home assistance.
03
Stay safe and follow the guidance provided while help is arranged. The service provider will coordinate what is needed on your behalf.
04
Contact your Chadwicks claims handler during office hours for any follow up, documentation or to lodge a formal claim.

You May Also Need

Related Claims Resources

Claim Emergencies

01

Emergencies

What to do after property damage, a motor accident or an insurance emergency, including when our offices are closed.
Claim Procedures

02

Procedures

How to submit a claim correctly. Documentation requirements, police reporting obligations and the steps that protect your outcome.
Claim Forms

03

Claim Forms

Lodge your claim online. Enter your details, authenticate and submit.