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Service Level Objectives
Chadwicks Risk & Insurance commits to the following:
- a dedicated insurance claims handler for your account
- an acknowledgement of all new insurance claims within 24 hours (workdays)
- a meaningful response to all insurance claim queries within 48 hours (workdays)
- Car Accident: if documentation is in order (see Car Accident Procedures) then repairs authorised within two to three working days
- Car Theft: settled within 30-45 days of notification (a waiting period is a market norm in that stolen vehicles are often recovered – see Car Theft Procedures)
- Property Claims under R5000: settled within 5 working days providing all the documentation is in order (see General Property Procedures)
- Property Losses over R5000: settled within reasonable time frame. Insurers will usually appoint an assessor (loss adjustor) to settle the insurance claim on their behalf
- Other losses: settled within reasonable time frame (refer to Procedural guide for the insurance claim type)
Please contact us for any further assistance with your insurance claims or the procedures involved.