Claims

The Acid Test Of Every Policy

A claim is where the policy performs or fails.

We treat every claim as a personal commitment. You get a person who knows your file, understands the policy and pushes the insurer when they need pushing.

Responsive. Clear.

Clarity. With Care.™

Claims Services

Everything You Need, In One Place

Claim Emergencies

01

Emergencies

What to do after property damage, a motor accident or an insurance emergency, including when our offices are closed.
Claim Procedures

02

Procedures

How to submit a claim correctly. Documentation requirements, police reporting obligations and the steps that protect your outcome.
Claim Forms

03

Claim Forms

Lodge your claim online. Enter your details, authenticate and submit. Our digital form is powered by insdi.
Chadwicks Assist

04

Chadwicks Assist

Medical, home and roadside emergency support. Available 24/7 on 0861 115 530.

What To Expect

Your Claim, Start To Finish

You will be assigned a dedicated claims handler who knows your file and your policy. They will manage your claim from the first call to the final settlement. You will always know where things stand.

We follow up on your behalf until the claim is finalised. You do not need to chase anyone.

2–3
Working Days
Motor Accident Repairs
To authorise repairs, provided documentation is in order.
5
Working Days
Property Claims Under R5,000
To settlement, provided documentation is in order.
30–45
Days
Car Theft Settlement
From notification. A waiting period is standard as stolen vehicles are often recovered.
24/7
Always On
Emergency Assistance
Chadwicks Assist is available around the clock on 0861 115 530.
Ongoing
Until Resolved
Follow Up On Your Behalf
Chadwicks will continually follow up on your claim until it is finalised.

Larger property losses and specialised claims are settled within a reasonable timeframe. Insurers will usually appoint an assessor to settle the claim on their behalf.

Claims Contact

Claim Services claimservices@chadwicks.co.za
Client Services clientservices@chadwicks.co.za
Telephone 0861 RISK 00 (0861 7475 00)
Office Hours Monday – Friday: 8:30am – 4:30pm Excluding Public Holidays
We will notify you of any changes

All claim instructions and documentation must be submitted via email or telephone. For your protection and ours, we cannot accept instructions via WhatsApp, SMS or social media due to regulatory requirements and client security.

Available 24/7

Chadwicks Assist

Emergencies do not keep office hours. Chadwicks Assist gives you access to essential emergency support services: roadside, medical and home assistance, anytime, anywhere.

Global Choices 0861 115 530
AMI Assist 0860 264 264
MUA Assist 0861 000 682
Claims Emergency?
What to do after property damage or a motor accident.