In final analysis, we see claims as the acid test of the policies performance. This is where our trademark, “fast, friendly and simple” needs to be at the forefront. Chadwicks is committed to doing everything in their power to ensure you consistently have an excellent claims experience.

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Service Level Objectives

Chadwicks Risk & Insurance commits to the following:

  • a dedicated insurance claims handler for your account
  • an acknowledgement of all new insurance claims within 24 hours (workdays)
  • a meaningful response to all insurance claim queries within 48 hours (workdays)
  • Car Accident: if documentation is in order (see Car Accident Procedures) then repairs authorised within two to three working days
  • Car Theft: settled within 30-45 days of notification (a waiting period is a market norm in that stolen vehicles are often recovered – see Car Theft Procedures)
  • Property Claims under R5000: settled within 5 working days providing all the documentation is in order (see General Property Procedures)
  • Property Losses over R5000: settled within reasonable time frame. Insurers will usually appoint an assessor (loss adjustor) to settle the insurance claim on their behalf
  • Other losses: settled within reasonable time frame (refer to Procedural guide for the insurance claim type)

Please contact us for any further assistance with your insurance claims or the procedures involved.

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